What IHOOT/V4V) Is or Is Not; WHAT it Can or Can’t Do:

• IHOOT is a 501 (c) (3) Non-Profit Charitable Organization
• IHOOT is not a Travel Agency (V4V only ensures compliance with Terms & Conditions)
• IHOOT can not determine availability in advance for the Standard Program
• IHOOT can not make final approvals on applications (only Resort Reps can)
• IHOOT can not book hotel rooms (V4V only utilizes Timeshare Condos and Villas)

Eligibility Requirements

Eligible applicants include:

• Active Duty Military (all branches)
  
• Retired Military
  
• Veterans with Proof of Honorable Service (DD214; SSN redacted optional)
  
• National Guard or Reserve who have served on Active Duty (DD214 Required)
  
• DoD civilians in direct support of Active-Duty Military (MWR)
  
• Unmarried widows/widowers of Veterans (DD214 + death certificate)
• Eligible Veterans in the same household must submit applications 365 days apart
  
• Children of active or deceased service members are ineligible to apply.
  

IHOOT is a privately operated nonprofit organization that isn’t governed by military directives, regulations, or chain of command.

Required Documentation

• Veterans must provide DD214 (SSN redacted, optional)
• Active-Duty Military must provide their “.mil” email address or valid, unexpired military ID
• Widows who have not remarried must upload the Veteran’s DD214 and the death certificate

Confirmation of Dates and/or Destinations for the standard program

If the Resort Reps can match the destination, dates, and family requirements in your application with an available property, they’ll issue a confirmation

• If the requested dates and/or destination aren’t available, you may:
  
  • Email a new destination and/or dates to Vacations for Vets at applications@ihoot.org using the existing application fee
  • Purchase discounted accommodations through IHOOT’s travel partner by clicking the GovVacation Rewards link below:
    https://ihoot.org/new-travel-options-for-veterans/

Requesting holiday periods isn’t recommended because free lodging is often unavailable, making the chances of approval difficult to acquire.

Changes Before or After a Confirmation is Issued

Only the Standard Program allows date or location changes; Holiday Inn Programs and Special Promotions cannot be changed once submitted. If canceled, fees are forfeited.

• Changes are only allowed before a reservation is confirmed.
• Your position in the queue may be adjusted.
• A $30 fee per change. Click here to pay the fee.

Post-Vacation Requirement Provide Either

• A testimony with family photo during the vacation to: www.ihoot.org/testimonial or
  
• Submit a video testimony to:  www.ihoot.org/testimonials/

Payments

Acceptable payment methods:

• Visa
• MasterCard
• Discover
• American Express
• Debit/Credit cards with Visa, MasterCard or Discover logo

Resort Animal Policy

• ADA-Trained and Certified Service Animals are welcome during stays at the following Resort Companies:
  • Club Wyndham
  • WorldMark
  • Shell Vacations
• Holiday Inn Club Vacations: No pets allowed.
• Emotional support animals are not permitted.

Loss of Eligibility

Any attempt to circumvent application guidelines and Terms & Conditions, including the Application fee non-refundable“ policy, will result in suspension or permanent loss of eligibility. This includes, but is not limited to:

• Filing a dispute with your bank or credit card provider, regardless of the outcome
  
• Submitting a fraudulent or malicious review intending solely to harm IHOOT, its staff, reputation or to influence or hamper the decision of other veterans
  
• Two cancellations of confirmed reservations
  
• Failure to check-in to the Resort per the reservation confirmation (“No Show”)
  
• Providing false, altered, or misleading information or documentation
• Contacting the Resorts directly may delay or even cancel confirmations may cause a loss of future eligibility

 IHOOT reserves the right to suspend or revoke eligibility for behavior that jeopardizes the integrity of the program or causes a financial loss to the charity.

Liability

IHOOT and participating resorts are not responsible for:

• Injuries to you or your guests
• Property or personal damage by you or your guests
• Financial obligations by you or your guests
• Voluntary sales agreements made by you or your guests

NOTE: Neither you nor your guests are required to attend sales presentations and/or meetings.