IHOOT

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Helping Veterans Heal With a Free Vacation

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Frequently Asked Questions

ALL YOU NEED TO KNOW ABOUT OUR PROGRAM

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Are retired service members or discharged veterans eligible for the Vacations for Vets Program?

Yes. Must provide Proof of Honorable Service (DD214).

What documents can be used for Proof of Honorable Service for Veterans?

Copy of DD214 (black out SSN).

What do I need for proof of Active Duty Military?

You may provide your official email address.

Are family members allowed to accompany me?

You may invite whomever you choose to accompany you to the destination with the understanding that you are responsible for their conduct and/or damages.

Can family members apply for individual vacations?

No. Spouses may complete the application for the service member. However, the actual service member’s name and email address must also be on the application and only the Active Duty member or Veteran with proper identification can check into the Resort.

Are widows of service members eligible to apply for the Program?

Widows are eligible to apply for the Program as DoD civilians, but must provide the DD214 and a copy of the death certificate. Children of active or deceased members are not eligible to apply.

Are National Guard or Reserves eligible to apply?

Yes , but only if they have served on active duty. If not currently on active duty, proof of honorable service (DD214) must be provided.

IS THE PROCESSING FEE REFUNDABLE?
Processing fees are non-refundable because they are used to pay for work in progress or work completed.
Can the Program Manager tell me if a resort and/or dates are available before I submit the application?
No, IHOOT is NOT a travel agency. The Program Manager can NOT determine availability before the application process has been completed and submitted because the request contains all of the information needed to acquire a confirmation. Applicants are advised that applying on or during holiday periods is not recommended because free lodging is usually not available then. Applying during holiday periods should only be done if you already have personally funded reservations and are only hoping that Vacations for Vets can provide a cost savings.
 
Can I make changes to the dates and locations after submitting my application?
No, once your application is submitted, changes to the dates and locations won’t be allowed. It’s essential to double-check all the information before submitting.
 
If you need to make any changes to the dates or locations, you’ll be required to pay an additional fee of $30 per change will be applied for each series of change requests via this link. Please ensure all details are accurate before finalizing your application.
 
To avoid additional fees, carefully review and verify all the dates and locations in your application before submitting it. Take the time to double-check the information to ensure accuracy.
If I cancel after receiving a confirmation number and/or certificate of confirmation, am still eligible for Vacations for Vets?
Yes, however you must complete the entire online process or manual application again including submitting a new processing fee. Depending on the circumstances, you may be classified as “high risk” and be required to submit a $300 deposit. Applicants who cancel a second time may be ineligible to reapply.
How long will it be before I know the status of my application?
Can I call the Resort for status of a Request directly?

Dear Valued Service Members and Veterans:

Until further notice, new applications submitted after March 1, 2024 won’t be accepted due to decreases in Resort availability. This does not apply to Special Promotions. Although eligibility will remain the same, the number of times existing applicants may reapply will change unless you’re a new subscriber or recurring donor. 

This only applies to new  Requests. Applications already in the 1st Come, 1st Served Queue will continue to be processed. You’ll be able to track the status of your Requests by logging into “my account” at www.ihoot.org.

Stay informed by signing up for our newsletter. In the meantime, you may still donate or purchase a gift card.

Thank you and your family for your service!

IHOOT Quality Assurance Team.

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